• Introduction to Quality and Total Quality Management–Taguchi Methods • Quality Control and Total Quality Control • Customer Focus • Total Waste Elimination (5-S, Total Productive Maintenance, Material Handling, Setup, JIT) • TQM Gurus • Total Employees Involvement–Decision-Making Models, Problem Solving, Employees Participation, Organization Culture, Employee Suggestion Scheme • Quality Assurance System (196) • Quality of Product Design and Development • Quality of Conformance (Mechatronics, Lean Manufacturing World Class Manufacturing, Agile Manufacturing, Virtual Manufacturing, Agent Based Manufacturing • Continuous Quality Improvement (Single Minute Exchange of Die, KAIZEN, Juran 7 Quality tools, New 7 Quality Tools, Deming Cycle) • Inspection • Quality in Service Organization • Quality Circles, Shop improvement Group and Self-managing Work Teams • Benchmarking • Total Cost Management–A great Opportunity • Business Process Re-engineering and Information Technology • SQC & SPC • Role of People in Quality Improvement • Reliability as a Quality Characteristics • Quality Leadership • Quality Leadership • Planning Process • TQM Implementation • Process Management for Improving Quality • Quality Function Development • Cost of Quality • Problem Solving Methodology for Quality Improvement • Six Sigma and Lean Six Sigma • Concurrent Engineering • Team Building for improving Quality • Management • ISO 9000 (1987 and 1994) The Quality Management System • ISO 9000-2000 • Achieving Total Commitment to Quality • ISO 9001 (2000) • ISO 9001 (2008) • Managing Change • Resource Productivity • QS 9000 for Automobile Industries (1994, 1995, 1998) ISO 16949 (2002, 2009) • Performance Measures • ISO 9001 (2015) • Design of Experiments • Quantum Quality or Quality Transformation • The Quality Revolution • Root Cause Analysis • Creativity, Innovation and Quality • Environments Management Standard ISO 14000 (1992) and ISO 14001 (1996, 2004) • Model Question Papers • Index.